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  • A-Z Knowledge Base

    Go to the full Knowledge Base for coverage of all themes concerning eMagStudio. Our Knowledge Base contains a thorough walkthrough of all major issues dealing with installation and technical set-up.

    The Tutorials will help you maximize your benefits from using eMagStudio for your brochures, eMagazines, digital catalogues and eBooks. Missing a topic? Write and tell us what you need more information about.

    It's quicker finding the answer yourself. If, however, you can not find the answer to your question in out Knowledge Base, please write us via Support.

    TOP 10 solutions

    When trying to activate eMagStudio, the message "Activation failed" is shown and the program does not activate
    Performing a clean install of eMagStudio
    eMagStudio displays a grey screen when starting and seems to be stuck
    Messages "Activation failed" or "Your license is invalid" is shown during activation
    Adding links, video, audio, images or other media on Mobile devices
    My Control Bar seems to disappear when I Preview or Publish
    Removing the eMagStudio Logo Watermark
    Preparing a PDF for use with eMagStudio
    How do I publish an eMag to my server/website?
    Type-in fields in "Search" and "Go to page" windows does not work in Full-screen mode

    All articles:

    A-Z Categories

    Advanced FeaturesGeneral problems with eMagStudioGeneral SettingsInstalling and ActivatingLinks, Bookmarks and SearchMobile and AppsNavigation and Control BarPDF Related ProblemsPublishingStatistics and the Portal

    All posts in "eMagStudio"

    eMag stuck on the Loading screen
    Security Sandbox violations on an RSS feed
    Project file cannot be saved
    Adding flipping sounds to pages in eMagStudio
    My eMag seems slow to load, is my PDF file too big?
    Window in the toolbox disappears off screen
    Changing the from email in the Share This! module
    Is my problem related to my project or my PDF?
    How do I create new categories in the eMag module of the eMagStudio Portal?
    Adding sounds effects to an eMag
    How do I make the Index window open automatically when the eMag Loads?
    Creating custom skins
    Creating Internal Links in eMags
    Using the Help button in the Control Bar
    Is there a way to use play-once SWF animations every time when the page is entered?
    Removing the eMagStudio Logo Watermark
    My Control Bar seems to disappear when I Preview or Publish
    Imported links are wrongly placed in eMagStudio 1.1.0.11
    Search sends readers to wrong pages when reading HTML eMags on certain Android devices
    Deleting / Removing templates from eMagStudio
    Problems with deep-linking in eMagStudio 1.2.1.2
    Emag doesn’t fit into the background. How can I make it smaller?
    When configuring the speedloader, I get an error: "Can not get access to the custom speedloader server (IOError)". What am I doing wrong?
    Can "Open PDF" mouse-click event be used to open multiple PDF files?
    Is there an option to print the entire statistics from eMagStudio Portal?
    What is the SpeedLoader
    Case-senstive links are imported wrongly in eMagStudio 2.1.0.5
    When trying to activate eMagStudio, the message "Activation failed" is shown and the program does not activate
    Is it possible to load projects or templates created in eMagCreator into eMagStudio?
    Message "Activation could not be completed since all installations..."
    Creating eMags that can be read right-to-left (Arabic and Hebrew publications)
    How do I make objects in the Foreground or Background scale like the eMag View when the browser window changes size?
    Creating Web and Email links in eMags
    How do I publish an eMag to my server/website?
    eMagStudio 2.1.0.5 IE 9 and 10 compatibility
    How long does it take before the eMagStudio Statistics updates?
    Does archiving an eMag affect the Statistics?
    Import link feature produces invalid text links
    In eMagStudio 2.1.0.5, the PDF links do not work in the online eMag. Is there anything to do?
    Mobile eMags cannot be read on mobile devices running iOS 3
    After upgrading to eMagStudio 2, mobile eMags no longer load
    Performing a clean install of eMagStudio
    Type-in fields in "Search" and "Go to page" windows does not work in Full-screen mode
    Preparing a PDF for use with eMagStudio
    Creating tabs to navigate pages
    Can I create a whole-page shape with a link to a website so that page zoom also would be working?
    Adding links, video, audio, images or other media on Mobile devices
    Why is there a difference between the number of visitors and the recorded pageviews on page 1?
    An invisible link in the bottom right corner of the eMag. Why and how to withdraw it?
    eMagStudio displays a grey screen when starting and seems to be stuck
    How are Tooltips added to objects?
    When using the search function, not all words in the text are found
    How can I publish eMags so they can be read on iPhones and iPads?
    Mobile eMag gets stuck on "Loading..." message
    Can an offline eMag for Mac and PC be published together on one CD?
    How do I remove the Print button from the zoomed page view?
    Bookmarks are not visible in QuickMag, though they are in the PDF.
    Where can I find the visitor statistics of my eMags published using eMagStudio?
    Using JavaScript calls in eMags
    Messages "Activation failed" or "Your license is invalid" is shown during activation
    The Fullscreen text box and Print buttons have no text when using my customized language
    Is it possible to activate eMagStudio on a computer without an internet connection?
    Error during saving reader html file to temporary folder in eMagStudio 2.5.0.4
    Can access to an eMag be password protected?
    More about PDF compatibility for use with eMagStudio
    I can see the published eMags on my computer, but if I try to open the eMag on any other PC or Mac nothing happens
    Guidelines for Flash files used with eMagStudio
    Technical Requirements to use eMagStudio
    Using the Link Importer
    Video, audio and image formats supported by eMagStudio
  • Video Tutorials

    We've made videos about all the major topics on eMagStudio and put them on YouTube.
    If there's something you'd like explained more in detail, just write us and we'll start working on it.
    Below is a small selection of the most popular topics, and a full list of all eMagStudio tutorial videos.

    What is eMagStudio?

    In this tutorial you get a quick and simple explanation of what eMagStudio can do for you, and a presentation of some of the features it offers.






    How to optimize your PDF for web viewing

    Explains the best way to export your PDF for Web and eMagStudio





    Convert PDF to Flash and HTML5 ePublications in 3 Simple Steps with eMagStudio

    The simplest way from PDF to eMag in just 3 steps. You might want to have checked out which template to use before using this tutorial.



    Activating and Downloading eMagStudio

    Guide through the activation and download process. Also explains how to create more users and administer them on the eMagStudio Portal.






    How to Create an eMag using the Template Picker in eMagStudio

    The template picker is your tool for selecting one of the standard lay-out and design templates, that comes with eMagStudio.




    How to Create Online Publications with the eMagStudio Wizard

    Explaining how to Publish you eMags with the help of the 6 steps in the EMagStudio Wizard.
    Video about the possibiliteis with eMagStudio

    Preparing your PDF for import into emagStudio

    Publishing with eMagStudio in 3 simple steps

    guiding you through the download and activation process


    The wizard in emagStudio explained



    All eMagStudio Tutorials on YouTube

    eMagStudio Video What is eMagStudio?
    eMagStudio Video How to optimize your PDF for web viewing
    eMagStudio Video How to create pop up events inside your digital publication
    eMagStudio Video Complete Overview of the eMagStudio Statistics Module
    eMagStudio VideoIntroduction to the eMagStudio Portal
    eMagStudio Video How to Create Online Publications with the eMagStudio Wizard
    eMagStudio Video Import Links in eMagStudio
    eMagStudio VideoActivating and Downloading eMagStudio
    eMagStudio VideoHow to Publish your Online Publications with eMagStudio
    eMagStudio Video Convert PDF to Flash and HTML5 ePublications in 3 Simple...
    eMagStudio Video How to use the Anchoring Tool in eMagStudio
    eMagStudio Video How to Insert Bookmarks and Create SEO Pages with eMagStudio
    eMagStudio Video How to Add Interactive Events in your eMags with eMagStudio
    eMagStudio Video Introduction to the Toolbox in eMagStudio
    eMagStudio Video Working with Layers in the eMagStudio Digital Publishing Software
    eMagStudio Video How to Add Video, Links, Images and RSS Feeds via the Quick...
    eMagStudio Video How to Create an eMag using the Template Picker in eMagStudio
    eMagStudio Video How to Create links in your Online Publications with eMagStudio
    eMagStudio Video eMagStudio Cloud Publisher Presentation - Part 1
    eMagStudio Video eMagStudio Cloud Publisher Presentation - Part 2
    eMagStudio Video Creating Links in InDesign and Acrobat Pro
    eMagStudio Video eMagStudio 1.1 Feature Presentation - Part 1
    eMagStudio Video eMagStudio 1.1 Feature Presentation - Part 2
    eMagStudio Video Controlling Flash in eMagStudio using the ActionScript 3 API

  • Support

    Think your issue can be solved with a quick answer from support? Why don't you try our live chat:

    Contact us

    For more complex support issues, please fill out the form below and provide us with the following information:

    - Required contact information
    - Screen dump (if relevant), the actual PDF file, the entire eMag folder (zip or rar), etc. (max 50mb)
    - Detailed description of the issue
    - A direct internet link to where the eMag is located

    We will reply to your request as soon as possible.
    Please select whether you wish to create a new support case, or if you are providing additional information about an ongoing support case.
    In order for us to add the provided information to an existing case, please provide us with the 15-digit case id included in the subject of emails you have received (look for ref:0123456789ABCDE in the subject)
    General Information
    Please insert the company name to which your eMagStudio or eMagCreator customer account is registered.
    Contact person
    In order for us to respond to your support inquiry we will need a working email address.
    Please type in the first name of the person that support will be talking to if we need to contact you by telephone.
    Please type in the last name of the person that support will be talking to if we need to contact you by telephone.
    Please provide us with an international phone number in case we need to contact you by telephone to resolve the support inquiry. Please remember to add an international country code.
    Please tell us the general subject of your support inquiry so we can better collect the relevant information.
    Technical Information
    Please tell us what operating system you are using to let us better provide you with the right information.
    To better allow us to determine the cause of the problem you experienced, please tell us what Internet Browser you are normally using when viewing eMags
    eMagStudio Client
    Please tell us what version of the eMagStudio program you are using. If in doubt, start eMagStudio and in the main menu open: Help -> About eMagStudio.
    Serial number: To allow us to better service your support request, please provide us with your 16-digit eMagStudio serial number. If you are in doubt about this number, you can always retrieve it by logging in to the eMagStudio Portal.
    Please tell us what function or area of eMagStudio that you were using when the problem occurred.
    eMagCreator Client or Statistics
    Please tell us what version of eMagCreator you are using. If in doubt, start eMagCreator and in the main menu, select "Help -> About eMagCreator".
    Serial number: To allow us to better service your support request, please provide us with your 12-digit eMagCreator serial number.
    Description and Files
    Please describe the problem, suggestion, question or other reason for your support inquiry in your own words.
    Please add any files relevant to this support inquiry such as PDF files with conversion problems, screenshots of errors etc.
    Please tell us why you are closing this case. We will use your feedback in our ongoing efforts to improve customer support.
    Your support experience and satisfaction




    Detailed Feedback (Optional)





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  • About eMagCreator™

    eMagCreator™ by Papeer International is a market leading vendor of software for online publishing. Founded in Copenhagen, Denmark in 2006, eMagCreator now happily serves more than 2500 customers worldwide.

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